VIPsocio General Terms of Service
Welcome, and thanks for using VIPsocio. When you use our portal and our services you are agreeing to our terms and conditions. Please take a few minutes to read over the terms below.
Hitherto, "You" will refer to a person, organizer or a company using the VIPsocio portal, APP or Website and, "we" will refer to VIPsocio and any listed affiliates in this document or in subsequent amendments. Interchangeably, we will also use 'Partners' to refer to listed organizers, businesses, service providers and "Guests" to refer to customers seeking their services.
Note: The terms of agreement are legally binding and will be amended by VIPsocio from time to time to suit changes in our business model or to align with changes in the market that affect our ability to provide value adding services to our customers.
Our mission, as a conduit, is to connect partners and guests to enhance the economic value of a potential relationship. Through our services we aim to expedite the decision-making process and search process of guests seeking to find events and use the services of listed partners and potential partners. We are a marketplace that uses advance technological tools and algorithms to enhance economic value creation for all stakeholders involved in marketplace.
By Clicking "Create Event!", "Sign Up", Register or similar on the portal you are entering into a legally binding agreement. This applies whether you are a Partner (Organizer) or a Guest. Since we are only a marketplace all guests must refer to terms of service and payments for each partner that they enter into an agreement with. We do not have any obligation or review, evaluate or control any transactions between stakeholders on our portal. We also do not endorse any of our partners or warrant the quality, safety, legality or financial soundness of any of them. VIPsocio is a connector/market maker and the company or its officers, by using the portal, are released from any claims, demands, damages (actual and consequential) of any and every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute that arises from any usage and/or affiliation to our portal
We reserve the rights to modify, suspend, remove, discontinue, refuse to post including termination of access to our portal to any images, propositions of businesses that are deemed to violate any laws or not enhance the economic value proposition to guests and partners.
Posting of any material that infringes, violates or misappropriates a patent, copyright, trademark, intellectual property rights, and/or publicity or privacy rights
Posting misleading, unlawful, threatening, harassing, libelous, defamatory, inflammatory, profane, pornographic or any other material that violates the legal protections of any stakeholders
Utilization of malware, viruses, phishing, hacks or any other technological tool that seeks to leverage a vulnerability or create a loophole to capture algorithms, data or any assets that can be gleaned from the portal
Sending of promotional material, spam, unsolicited emails or chain letters to any stakeholders of the portal
Mimicking practices of partners to enhance visibility or propagate a posture of semblance or partnerships that are inaccurate
Collecting images, email addresses, log data or any other activity not intended solely for the purpose of connecting guests and partners on the portal
Create a false identify on VIPsocio
Create a profile for anyone other than yourself and/or attempt to use another person's profile or another business' profile
You own the content and information that you submit or post and you only grant VIPsocio a non-exclusive license to use, modify, distribute, publish and process the information that you share on the portal without any further consent, notice, and/or compensation to you or others as long as we do not misrepresent or claim ownership of the information. To this end you cannot misrepresent, impersonate or willfully provide inaccurate information since accuracy is a requirement for the integrity of the portal, website and APP.
a. You can end this license by deleting your content from our portal or by closing your account except you shared it with other accounts that are linked to the profile that will require additional steps to remove
b. We may include Partner content in advertisements but this will specifically refer to the availability to said partners on the portal not to claim any link, endorsement, recommendation or otherwise from VIPsocio
c. We will seek your consent if we want to publish your posts beyond our immediate services or share with others that may help enhance the connections we seek between partners and guests
d. We might modify your postings for editorial reasons or for fit but we will not modify the meaning of your expression
e. You may choose to make your content available to others since we only have non-exclusive rights to it
If a court with authority over this Agreement finds any part of it not enforceable, that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, the court shall remove that unenforceable part and still enforce the rest of this Agreement.
If we don't act to enforce a breach of this Agreement that does not mean that we have waived our right to enforce this Agreement. You may not assign or transfer this Agreement to anyone without our consent. However, you agree that we may assign this Agreement to its affiliates or a party that buys it without your consent. There are no third-party beneficiaries to this Agreement.
Event Organizer Terms of Service
Terms and Conditions - Listing and Selling Tickets
a) Listing Responsibility of Event Organizer: By creating a Listing using the VIPSOCIO Services, Event Organizers are offering to sell or distribute, for the Sale Price, where applicable, Ticket(s) for Buyers to attend an Event. It is the Event Organizer's responsibility to make any Event or Ticket restrictions clear to the Buyer and the Event Organizer is solely responsible for all the Listings that they post on the Website. Any changes to Listings, Events and Tickets must be made clear to Users and Buyers as soon as possible.
b) Listing Representation: A Listing is a legal representation made by the Event Organizer about the details relevant to the Ticket and Event, and their accuracy.
c) Service Charge Preference: The Event Organizer shall elect whether the Service Charge shall be paid by the Buyer, in addition to the Sale Price, or included in the Sale Price and paid by the Event Organizer.
d) Listing Description: The Event Organizer must provide all the Event information in the Listing, for example:
i) the location of the Event;
ii) the name of the Event and performer(s) (if relevant);
iii) the date of the Event;
iv) the name and address of the Venue;
v) the type of Ticket (e.g. General admission, VIP tickets, seated, standing, timed entry, etc.);
vi) the Sale Price of each Ticket;
vii) whether or not the Service Charge is included in the Sale Price or not;
viii) whether or not a portion of the Sale Price will be donated to a particular cause or charity and the relevant associated details;
ix) the refund policy, if any;
x) any additional information, special rules or requirements which apply to the Event and/or the Tickets (e.g., age restrictions, accessibility restrictions, restricted view, family section, alcohol restrictions, etc.);
xi) any other significant information relating to the Event and/or Ticket(s) that may reasonably affect a Buyer’s decision about whether to purchase or apply for a Ticket or not, including any information required by law.
e) Compliance: When creating a Listing, the Event Organizer must comply with all applicable laws and regulations and the terms of this Agreement. If you are anEvent Organizer trading as a business, you must identify yourself as such by using a business Account. Event Organizers trading as a business are responsible for complying with all applicable laws and regulations in relation to their obligations as a "trader". VIPSOCIO assumes no responsibility for anEvent Organizer’s compliance with applicable laws, rules or regulations.
f) Event Organizer Warranties: The Event Organizer represents and warrants to and for the benefit of VIPSOCIO, that any Listings that he/she creates:
i) relate only to Tickets and Events over which that Event Organizer has control, either directly or indirectly, and for which the Event Organizer is permitted to sell or distribute Tickets, and that the Event Organizer is in possession of the Tickets at the time of the Listing;
ii) include accurate and transparent Ticket prices and information relating to all additional charges which will be incurred by Buyers;
iii) if booked, will be honored, unless otherwise agreed with the Buyer;
iv) do not infringe any third party rights (including intellectual property rights);
v) are not being listed by the Event Organizer serving in the capacity of a broker, rental agent or listing agent for a third party;
vi) do not comprise of the same or substantially the same content as any other Listings on the Website and are not published on any other website;
vii) do not in any way contain fraudulent or inaccurate or misleading information; Please note: selling stolen or counterfeit property is a crime and VIPSOCIO will report such activity to the relevant authorities and permanently ban anyone found selling stolen or counterfeit property from using the VIPSOCIO Services.
viii) are not defamatory, abusive, threatening or obscene;
ix) are not unethical or discriminatory on the basis of age, gender, race, marital status, nationality or cultural, religious or personal beliefs, disability, sexual orientation, political opinion or otherwise;
x) do not attempt to solicit any Users to use a third party service that competes with the VIPSOCIO Services;
xi) do not breach any applicable law or regulation, including those associated with making charity donations;
xii) do not contain any virus or other program that interferes with or seeks to interfere with any computer system or data;
xiii) cannot be construed to be associated with any terrorist organizations; and
xiv) do not contain political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
g) VAT: The Event Organizer is responsible for ensuring that the Sale Price includes all taxes required on Listings, including VAT. If in doubt, the Event Organizer should seek the advice of a tax expert to determine which taxes need to be collected from the Buyer.
h) Insurance: The Event Organizer is solely responsible for any insurance that may be required in relation to the Listing and the Event.
i) Event Cancellation or Alteration: If an Event is cancelled, re-scheduled or amended in any way, this must be dealt with by the Event Organizer and communicated clearly to Buyers. The Listing must be updated or removed by the Event Organizer and if it is not, we reserve the right to remove the Listing from the VIPSOCIO Services.
j) No VIPSOCIO Guarantee: VIPSOCIO does not guarantee that Listings made via the VIPSOCIO Services will appear in a particular order in search results or that the Ticket(s) will sell. If a Ticket does not sell, VIPSOCIO accepts no responsibility.
a) Payment Processing: There is currently only one Payment Processing Method, VIPSOCIO Payments processed viaPayPal merchant services.
b) Sale Contract and Order Confirmation: when a Buyer completes the sales process by entering their payment details and clicking on "Pay now" for paid Events or "Reserve" for free Events, the parties shall become contractually bound to one another to complete the Transaction. An Order Confirmation will be generated and sent to the Buyer once the Buyer completed the payment process.
c) Failed Delivery: Order Confirmations are automatically generated following the Buyer's completion of the payment process. Any notification of a failed delivery that the Event Organizer receives from a Buyer must be dealt with by the Event Organizer as soon as possible and, in any event, in advance of the date of the relevant Event.
d) Disputed Events: If a Buyer disputes any element of an Event or a Transaction Value, such dispute shall be between the Buyer and the Event Organizer, and VIPSOCIO shall have no involvement.
a) VIPSOCIO Payments: VIPSOCIO Payouts is the default payment option which is available to Event Organizers.
b) Payment to Event Organizers: Provided that the Event has taken place, and no dispute has arisen in connection with the Transaction, VIPSOCIO shall pay the proceeds due to the Event Organizer from the Transaction using the payment method selected by the Event Organizer approximately 5 days after the end of the Event.
c) VIPSOCIO reserves the right to make alternate Payout arrangements with Event Organizers, in the form of partial payments before the event occurs. In such cases, Section 4 of this agreement "VIPSOCIO Flexible Payment Agreement" shall be enforced and will specify the Name of the Event Organizer and details of said Agreement.
d) VIPSOCIO reserves the right to cancel Transactions and issue refunds to Buyers where, in its reasonable opinion, a Buyer is legally entitled to a refund for any reason, in which case no payment shall become due to the Event Organizer.
e) Payment Details: Event Organizers are responsible for providing VIPSOCIO with accurate bank account information for direct deposit payout, PayPal payout account information or physical address for mailed payments, associated with their Account and keeping this up to date at all times.
f) Account Balance: Event Organizers will be notified by email once funds transfer is initiated.
g) Payments: In some circumstances, payment shall only be made if the amount due to the Event Organizer totals at least $10 ("Threshold Amount")). Unpaid amounts of less than the Threshold Amount will be carried over indefinitely until the amount accrued is the Threshold Amount or above. If Event Organizers wish to have their balance remitted in a given month in which the amount due to them is less than the Threshold Amount, the Event Organizer should contact VIPSOCIO at support@VIPSOCIO.com with such a request.
h) Withholding Payment: VIPSOCIO reserves the right to withhold payment to anEvent Organizer or charge back to the Event Organizer's account any amounts otherwise due to VIPSOCIO under this Agreement, or any amounts due as a result of a breach of this Agreement, pending VIPSOCIO's reasonable investigation of such breach, in its sole discretion. VIPSOCIO reserves the right to freeze any payments due to Event Organizers for up to 6 months if it, in its sole discretion, believes that charges may be disputed by Buyers or the Event Organizer, Event, Listing and/or Tickets appear to be fraudulent.
i) Disputed Payments: If anEvent Organizer disputes any payment made or owed by VIPSOCIO, the Event Organizer must notify VIPSOCIO in writing within 30 days of any such payment being paid or becoming due. Failure to notify VIPSOCIO within the required time frame shall result in a waiver by the Event Organizer of any claim relating to any such disputed payment.
j) Refunds: If anEvent Organizer grants a Buyer a refund but has insufficient funds in their VIPSOCIO account to cover the refund amount, the Event Organizer's account will go into the negative and VIPSOCIO shall pursue the Event Organizer for all monies owed. The Event Organizer will be charged the Service Charge, which shall be retained by VIPSOCIO.
VIPSOCIO can enter into an agreement to carry out flexible payments with the Event Organizer in advance of the event taking place. Any remaining payments shall be made as specified in section 3b of this agreement. The Event organizer shall be responsible for any fees incurred during the transfer of funds. VIPSOCIO shall invoice the Event Organizer for any such fees incurred by VIPSOCIO.
a) Applicable Taxes: Event Organizers agree to pay all applicable taxes or charges imposed by any government entity in connection with their Listings and associated Transactions.
b) Chargebacks: Any credit card chargebacks or other transaction reversals initiated against VIPSOCIO or its affiliates for any reason (except to the extent they are caused solely by VIPSOCIO’s negligence or willful misconduct) with respect to anEvent Organizer's Listing and all related credit card association, payment processing and other fees and expenses incurred by VIPSOCIO or its affiliates in connection with such chargebacks shall ultimately be the responsibility of the Event Organizer and the Event Organizer agrees to promptly and fully reimburse VIPSOCIO for such amounts on demand. VIPSOCIO reserves the right to withhold at least 10% of anEvent Organizer's proceeds, in its sole discretion, to cover the cost of any such chargebacks that may arise.
c) Cancellation and Refunds: The cancellation and refund policy for a Ticket is at the Event Organizer’s discretion and will be set out in the Listing description. If no such policy is set out by the Event Organizer, Buyers may cancel a booking and receive a refund of the Sale Price, if requested 48 hours or more before the start time of the Event.
a) VIPSOCIO Account Information: The Event Organizer may be given access to some of the Buyer's VIPSOCIO Account Information where necessary to fulfil Tickets. VIPSOCIO does not provide any warranties as to the accuracy, relevance or fitness for any particular purpose in relation to the VIPSOCIO Account Information. The Event Organizer must keep Buyers’ VIPSOCIO Account Information secure and must take reasonable steps to protect it from misuse, loss and from unauthorised access, modification or disclosure.
b) VIPSOCIO will take appropriate measures to protect Buyer User Data, when held within the VIPSOCIO Services, from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Buyer User Data.
c) Prohibited Data Classes: Event Organizers must not use the VIPSOCIO Services to collect the following types of data: payment card or bank details, details of racial or ethnic origin, political opinions, details of religious beliefs, trade union membership details, physical or mental health information, details of sexual life, details of the commission or alleged commission of any offence, and personal data of or other information relating to children under the age of 13. If the Event Organizer collects such information, VIPSOCIO is entitled, in its sole discretion, to terminate the Agreement for material breach in accordance with paragraph 16 of this Agreement.
a) Cancellation: VIPSOCIO reserves the right to cancel a Listing and/or a Transaction and/or anEvent Organizer's Account in its sole discretion, for any reason and at any time.
a) Taxes: As a User of the VIPSOCIO Services, you agree that you are solely responsible for determining your applicable tax reporting requirements in consultation with your tax advisors. VIPSOCIO cannot and does not offer tax-related advice to any Users. Additionally, please note that each Seller is responsible for determining local indirect taxes and for including any applicable taxes to be collected or obligations relating to applicable taxes in Listings. You are also responsible for paying any governmental taxes imposed on your purchase from or use of the VIPSOCIO Services, including, but not limited to, sales, use, or value-added taxes. To the extent VIPSOCIO is required to collect such taxes, the applicable tax will be added to your billing account and VIPSOCIO will issue a receipt on request from a Seller as required by law.
b) Waiver: If VIPSOCIO delays or fails to enforce any of the provisions of this Agreement, it shall not mean that VIPSOCIO has waived the right to do so.
c) Assignment: VIPSOCIO shall be entitled to assign its rights and obligations under this Agreement provided that your rights are not adversely affected.
d) Severability: If it is found by a Court that any provision of this Agreement for any reason is invalid or cannot be enforced, this shall not prevent the other provisions from continuing to remain in full force and operate separately.
e) Illegality: If any provision of this Agreement is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Agreement.
f) No Partnership/Agency: Nothing contained within this Agreement and no action taken by you or VIPSOCIO under this Agreement shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent or any other relationship between you and VIPSOCIO beyond the relationship created under this Agreement.
g) Entire Agreement: This Agreement and all documents incorporated into this Agreement by reference constitutes the entire agreement between the parties in connection to its subject matter and supersedes any previous agreement, terms and conditions or arrangement between the parties, whether written or oral. Each of the parties agrees that it has not entered into this Agreement in reliance on, and shall have no remedy in respect of any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to this Agreement or no) other than as expressly set out in this Agreement. Nothing in this paragraph shall limit any liability for (or remedy in respect of) fraud or fraudulent misrepresentation.
h) Notices: A notice provided under this Agreement shall be delivered upon receipt and shall be deemed to have been received (i) at the time of delivery, if delivered by hand, registered post or courier; or (ii) at the time of transmission if delivered by email (and no error message is received in response).
i) Governing Law and Jurisdiction: This Agreement shall be governed by and construed in all respects in accordance with the law of the country in which the Website is based (Currently the United States of America), without regard to its conflict-of-law provisions, and the parties agree to submit to the non-exclusive jurisdiction of the courts of such country.
Buyer Terms of Service
Terms and Conditions - Buying Tickets
Sale Price: The Seller sets the Sale Price of the Ticket and can change the Sale Price at any time prior to a Transaction taking place.
Fees/Charges: When a Buyer selects one or more Tickets for purchase, any additional charges and/or fees associated with the Ticket and Transaction shall be made clear by the Seller, which shall include:
the Sale Price;
the Service Charge (if applicable); and
any other charges included by the Seller.
Check Your Order: As a Buyer you must ensure that you have read the full Listing details and are happy with your Ticket selection prior to purchase. VIPsocio will not rectify any issues that arise and Sellers will only do so in their sole discretion.
Payment Information: The Buyer warrants and represents that s/he is authorised to use the selected payment method and that the billing information provided is complete, up to date and accurate.
Approval Settings: Some Listings may require the Seller’s approval prior to the Buyer being able to purchase Tickets. Such Listings shall specify the timeframes within which approval must be given by the Seller. If no approval is granted within such timeframes, your order will be cancelled and payment will not be taken.
Order Confirmation: Upon Buyers completing their purchase, by entering their payment details, where necessary, and clicking "pay now" for paid for Events or "register" for free Events, an Order Confirmation shall automatically be issued to the Buyer, which is the point at which the Buyer and Seller enter into a binding agreement. The Order Confirmation will contain the Ticket with which the Buyer will be able to attend the Event. If the Order Confirmation is not received, it can be retrieved from the Account dashboard, along with the Ticket.
Payment: Once the Buyer receives the Order Confirmation, depending on which Payment Processing Method the Seller has selected, the Buyer agrees that VIPsocio or a third party payment processor, acting on behalf of the Seller, may debit or authorise the amount of the Transaction Value from the method of payment provided by the Buyer. If applicable, the Service Charge is non-refundable and, unless otherwise agreed by the Seller, no refunds or credits will be provided once the Buyer has been charged.
Other Ticket Terms and Conditions: All Tickets purchased by the Buyer are subject to the Ticket, Event and Venue terms and conditions, and all applicable laws and regulations.
After-Sales Queries: If the Buyer has any questions or concerns following the purchase of a Ticket, the Buyer should contact the Seller directly and should not contact or attempt to contact VIPsocio.
Donations: Sellers may pledge to donate a portion of the Sale Price to a particular cause or charity. VIPsocio does not control or accept any responsibility or liability for any donations pledged by the Seller. VIPsocio does not investigate or otherwise ensure the factual accuracy of any donation claims made by Sellers in Listings.
Foreign Currency: VIPsocio provides a feature through which Users may view fees for various Listings in foreign currencies. Sale Prices listed in foreign currencies are for informational purposes only. You understand and agree that any such foreign currencies are not the official Sale Price and at the time you request a booking you will be notified of the currency in which you will be charged together with the corresponding Transaction Value. The value is payable in the currency specified at the time of checkout.
Cancellation: The cancellation and refund policy for a Ticket is at the Seller’s discretion and will be set out in the Listing description. If no such policy is set out by the Seller, Buyers may cancel a booking and receive a refund of the Sale Price, if requested 24 hours or more before the start time of the Event.
Refunds: If a Buyer cancels a booking within the timeframe set out by the Seller, if any, the Buyer may be refunded the Sale Price for such booking within a commercially reasonable amount of time, typically one week after a refund is agreed upon. Service Charges, if applicable to the Buyer, are non-refundable.
Refund via VIPsocio Payments: If a Seller grants a Buyer a refund and VIPsocio Payments has been selected by the Seller, VIPsocio will refund the Sale Price paid by the Buyer for such booking within a commercially reasonable amount of time, typically one week after a refund is agreed upon.
Disputes: If a Seller fails to fulfil its obligations in relation to a Transaction, subject to the refund options a Seller has set out in the Listing, Buyers will have 48 hours from the start time of the Event to request a refund. If a Buyer requests a refund within this timeframe, VIPsocio will promptly notify the Seller. The Seller will have 48 hours to rebut such dispute, resulting in one of two scenarios:
(i) if the Seller does not rebut such dispute, a full refund of the Sale Price will be given to the Buyer by the Seller; or
(ii) if the Seller does rebut such dispute, the two parties must contact one another to resolve the dispute and submit the confirmation of the resolution to VIPsocio within 30 days. If no confirmation of resolution is received by VIPsocio within 30 days, VIPsocio will resolve the dispute in its sole and absolute discretion, which may include a decision to refund the Buyer and pursue the Seller for the refunded amount. It is the Seller’s responsibility to provide proof that a Buyer was in attendance at an Event.
Cancelling Transactions: VIPsocio reserves the right to cancel a Buyer’s Transaction in any of the following circumstances if:
VIPsocio suspects any fraudulent, illegal or unethical activity relating to one or more Transactions; and/or
VIPsocio suspects any unauthorised use of a Buyer’s Account and/or of the VIPsocio Services; and/or
a breach of the terms of this Agreement occurs.